Product Information
When it comes to shopping for rings online, we understand that getting the right fit is essential. Many of our rings are designed to be open and adjustable, ensuring a comfortable fit for a range of sizes. However, if you’re uncertain about your size or are looking at specific designs which are not adjustable, we’ve created a comprehensive guide to assist you in determining your ring size from the comfort of your home. This guide can be accessed here, offering step-by-step instructions to make the process smooth and straightforward. Additionally, for your convenience, we provide a ring sizer that you can keep at home to measure your size whenever needed. The ring sizer can be found here.
As your jewelry accompanies you through life’s journey, it’s important to embrace the natural evolution of materials over time. To ensure your pieces stand the test of time, we’ve crafted specific care instructions for each material we use. These guidelines are available on our Jewelry Care Page. For any inquiries, feel free to reach out at any time—we’re here to help you preserve your treasures.
We offer the flexibility to purchase many of our pendants without a chain, enabling you to curate a personalized look. If this option resonates with you, don’t hesitate to reach out. Feel free to contact us at [email protected] for tailored advice and additional information. Alternatively, you can send us a message through our Contact Page.
Shipping & Shopping Inquiries
Planning to surprise a loved one with a thoughtful gift? We’ve got you covered. While we take meticulous care in packaging all our products, we understand the importance of adding an extra touch of charm. If you’d like to have your purchase beautifully gift-wrapped, just inform us during checkout. We’ll ensure that your chosen item is elegantly presented for that special occasion, making your gesture all the more memorable.
Firstly, you can explore our pieces at different Stockists that are listed on our website. These locations provide you with the opportunity to experience our creations in person. Alternatively, we warmly welcome you to visit our showroom, where you can fully immerse yourself in our collections and receive personalized assistance. We’re committed to ensuring your jewelry journey is extraordinary, whether it’s online or in person. Feel free to schedule a showroom visit here.
Enjoy free shipping for orders over 100 euros in Cyprus and Greece and for orders over 200 euros worldwide. You can also choose to pick up your order from our workshop. For other shipping services, there might be charges based on your location and chosen shipping method. Check out the details in the relevant section. Should you require further support, don’t hesitate to reach out to us via email at [email protected] or by sending a message through our Contact Us Page.
We strive to provide a seamless shopping experience for every customer. Typically, upon placing an order, an automatic confirmation email is generated and sent to you. If you haven’t received this email, we recommend checking your Spam folder, as occasionally it might land there. If you still can’t locate the confirmation, it could signify that the transaction hasn’t been successfully completed. To address any concerns or inquiries, please don’t hesitate to reach out to our dedicated support team at [email protected] . Alternatively, you can send us a message through our contact page.
The delivery timeline for your order is influenced by factors like your location and the scale of your purchase. Typically, we allocate up to 2-5 working days to prepare and ship your order. Following this, the delivery period may vary, potentially extending up to 2 weeks depending on your geographic location. For a detailed grasp of shipping duration and accompanying charges, please consult the information provided here.
We understand your eagerness to receive your order promptly. To track the status of your order, look no further than the notification you received in your mailbox upon shipment. Within this notification, you’ll find a tracking code that allows you to monitor your package’s journey to your doorstep. If you have any further questions or need assistance, feel free to reach out to our dedicated support team at [email protected]. Alternatively, you can send us a message through our Contact Page.
Our dedicated team is at your service from Monday to Friday, available between 8 am and 4 pm. Don’t hesitate to reach out to us through convenient channels like WhatsApp, Viber, or a direct phone call at +357 99585847. Alternatively, you can always send us an email at [email protected] or connect via Instagram, Facebook, or our Contact Us Page. Rest assured, your inquiries will be promptly addressed by our responsive team.
Claiming your enticing 10% discount is simple. After subscribing to our newsletter, we’ll send you a personalized discount code via email. If you don’t spot it in your main inbox, remember to peek into your junk folder – it might be waiting there. If you encounter any challenges, don’t hesitate to reach out to us at [email protected].
Returns, Exchanges & Refunds
Making a return or exchange is a straightforward process. If you wish to exchange or request a refund for any items, simply ensure they are returned within 14 days of their delivery. For more comprehensive information on this, please refer to the details provided on our dedicated page.
Certainly, we accommodate exchanges for items of differing prices. If the new item has a higher price, the balance would be payable. Conversely, if the new item is of a lower price, we will refund the remaining amount as per our policy. Feel free to contact our customer service team for further assistance in processing such exchanges.
The process of refunding usually takes around 14 business days from the date we receive the returned item. This allows us time to inspect the item and process the necessary paperwork. Please be patient, and if you have any concerns regarding your refund, don’t hesitate to reach out to our customer service team at [email protected].
If you’ve received a gift from our store and would like to exchange it, we’re delighted to assist. You’ve got two choices when it comes to gift exchanges: you can opt for an alternative item from our collection, or you can receive a gift card that holds the same value as the original gift. This gift card will remain valid for a period of one year. To explore the specifics of this process, kindly refer to our Shipping and Returns page.
General Inquiries
We appreciate your interest in carrying our products in your store. We’re always excited to explore potential collaborations with retailers. To discuss the details and explore this further, please reach out to us via email at [email protected]. We look forward to the opportunity to work together and make our products available to a wider audience.
If you have a question that hasn’t been covered here, feel free to reach out to us for assistance. You can contact us via email at [email protected] or by using the contact form on our Contact Us page. We’re here to provide you with the information and support you need.
We’re here to bring your vision to life and craft something truly special. We believe in creating pieces that are as unique as you are. If you have a specific design in mind or would like to personalize an existing piece, please don’t hesitate to contact our team at [email protected].
We specialize in creating entirely custom-designed jewelry that caters to the unique preferences and occasions of each couple. Our approach is centered around crafting pieces that hold special meaning and reflect the individuality of the moment. Whether it’s wedding rings, engagement rings, wedding crowns, or one-of-a-kind bridal jewelry, our team collaborates closely with you to bring your vision to life. If you’re interested in discussing a custom piece for your special occasion, please reach out to our team at [email protected]. We’re excited to work with you to create something truly exceptional and tailored to your love story and unique bond.
Your gift card comes with a one-year validity starting from the date of purchase. This means you have a full year to enjoy and make the most of your gift.
We offer the option to customize some of our products in either 9 or 18-carat gold after you place an order. This way, you can choose the carat that suits your preference and style. Feel free to explore our collection and select the items you’d like to personalize with the gold carat of your choice. If you have any questions or need assistance with the customization process, contact us here.
We offer jewelry rental services specifically tailored for various creative needs such as photo sessions, advertising campaigns, and film productions. Our collection is designed to enhance visual storytelling and add a touch of elegance to your projects. Feel free to reach out to us with your requirements, and we’ll be more than happy to assist you in selecting the perfect pieces for your endeavor.
We provide a service for regilding your jewelry. The cost of this service is determined by the weight of the product and the prevailing gold rate at the time. Feel free to inquire about the process and cost details, and we’ll be glad to assist you in restoring the beauty of your jewelry.
We offer a comprehensive 3-month warranty on all our products, and we’re actively working to extend this period as a testament to our commitment to quality. This warranty is designed to cover any potential defects or issues that might arise during these initial months. Even after the warranty period, we continue to prioritize your satisfaction. If your jewelry requires any repairs, our dedicated fix service is available for a nominal fee. We’re dedicated to enhancing both the longevity of our products and your overall experience. Should you have any questions or need assistance, please don’t hesitate to reach out here.